In addition to the sit-down, bar experience, Harpoon also offers retail merchandise such as canned beers, growlers, apparel, and more. Pairing the Toast Flex for Guest and Toast Tap™ Together for a Transparent Guest Experience Once the restaurant has calmed down, you clean it up and it’s like it just came out of the box!” he exclaims. “Now, if you spill a beer on it, you wipe it down and go about the day. With Toast Hardware in the mix, that moment of crisis is eliminated. “With our old hardware if somebody was to spill a beer on it, it was kind of that crisis moment where you would unplug it, get it off the bar, clean it as best you can and look at it like, ‘should I put this in rice and soak out that water?’” There’s a lot of splashing,” Brad explains. Even the most rigorous, busy days will not affect the functionality of Toast Hardware-or more importantly, the flow of Harpoon’s daily operations. Built to Withstand the Harshest Restaurant Conditionsīrad was most excited to learn that Toast was building hardware specifically for restaurants to endure the wear and tear of this active and often messy industry. On a typical Saturday, Harpoon serves around 3,500 people, and it’s not uncommon to see over 1,000 orders come through during a two-and-a-half-hour timeframe. Harpoon pioneered the brewing scene that exists in Massachusetts today as the first brewery to receive its brewing permit in the Commonwealth of Massachusetts back in 1986! Fast forward to 2000, and Harpoon opened its second location in Windsor, Vermont.įor the past five years, Brad Tinkham, the General Manager of Harpoon Brewery, has been driven by his passion for great beer and delivering an exceptional guest experience to thousands of guests every day. If you’ve ever been to Massachusetts, chances are that you’ve probably had the pleasure of sipping on a beer brewed by Harpoon Brewery.
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